• Holiday Membership Mixer

  • Animal and Customer Care Representative Part Time

    North County Woods Humane Society
    Job Description
    The Woods Humane Society team provides all patrons with top-notch customer service, all animals with the best possible care our resources permit; approaches each and every animal and person with compassion and understanding; performs daily in an effective and efficient manner and fosters a pleasurable work environment rich in practical learning and team work.

    PURPOSE OF POSITION:
    The Animal and Customer Care Representative at our Atascadero location is responsible for maintaining the cleanliness of the shelter and a safe and disease free environment for all animals; provide exceptional customer service to all potential adopters; assess and communicate animal behavior and provide basic medical care when needed.
     QUALIFICATIONS:
    • At least one year previous customer service experience
    •  High school diploma or equivalent
    • Valid California driver’s license
    • Excellent telecommunication and interpersonal skills
    • Exhibit professional representation of the organization
    • Ensure policies and procedures are adhered to
    • Ability to work in a fast-paced environment, maintaining energy and enthusiasm through repetitive tasks
    • Contribute to a positive atmosphere and working environment at WHS
    KNOWLEDGE AND SKILLS:
    •  Ability to demonstrate the mission and vision of the organization on and off the job
    • Organize, prioritize and manage multiple tasks in an often demanding working environment
    • Detail-oriented and resourceful
    •  Must have effective verbal and written communication skills
    • Ability to keep information confidential
    • Discern placement of animal files accurately and file in numerical order
    • Basic knowledge of animal welfare
    •  Always be unbiased and non-judgmental in one’s interactions with the public
    SCHEDULE (subject to change):
    Depending on season and existing staffing needs, may work between 20 and 29 hours per week. Staff must be willing to work on weekends. Schedules vary depending on availability of hours and organizational need. 
    PHYSICAL REQUIREMENTS:
    • Regularly required to use hands, fingers, voice and hearing
    • Frequently required to stand, walk, sit, reach with hands and arms, stoop, kneel or crouch
    • Ability to lift and carry 20 pounds for fifty feet
    PRIMARY RESPONSIBILITIES: 
    Customer Relations
    • Greet all patrons entering the shelter in a professional and courteous manner
    • Ensure that the general public, in person, via telephone and e-mail is assisted in a helpful, professional, and timely manner, providing a high level of personalized customer service
    • Assist in answering phone calls or responding to voicemails throughout the day ensuring all messages are responded to by each business day’s end
    • Accurately field questions regarding the organization’s services and programs
    • Protect confidential information
    • Distribute medical, behavioral or personal messages accordingly.
    • Issues spay/neuter vouchers to qualifying customers.
    •  Processes documents for trap rentals.
    • Assists customers with completing Intake and Adoption forms.
    • Process donations according to established policies
    • Process point of sale transactions
    Adoptions / Returns / Animal Care
    • Participate in the daily care and cleaning of the animals.
    • Review adoption applications, counsel adopters on expectations and pet ownership responsibilities
    • Once the adoption is approved, perform the adoption process ensuring that all information is up to date and records are accurate
    • Print spay/neuter certificates, vaccination certificates, Rabies certificates, and any medical reports from the database
    • Be able to explain basic vaccinations and medical treatments to patrons
    • Perform post adoption follow up calls
    • Process returns of adopted animals when necessary, ensuring positive customer experience and providing alternative options for the adopter.
    • Enter information for Intakes and Adoptions in database
    • Enter, submit and confirm pet microchip registration. Maintain microchip database as necessary
    • Prepare and maintain supply of adoption packets.
    • Enter all medical and or behavioral concerns into online database
    • Perform other duties assigned
    • Reconcile cash drawer and journal at closing
    Animal Care
     
    • Perform the daily cleaning routines of the animal living quarters in accordance with WHS policies and procedures in an efficient and effective manner
    • Assure animals are cared for regarding food, water and living conditions
    • Monitor the health of animals and properly notify Management staff of any possible health problems.
    • Assist in basic preventative medical care up on intake, up to and including microchipping, vaccinating and treating animals for parasites.
    Other Duties
    • Attend all quarterly staff meetings
    • Carry out other duties as assigned
    EOE
    No Phone Calls Please

    Applicants must submit application, cover letter and resume.
    CLICK HERE to download application
    Submit with cover letter and resume to our HR Department.

    Contact Information